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Weighing Cybersecurity Risk Factors in Life & Healthcare

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We don’t have to go very far back in time for a good example of one of these attacks on a healthcare or pharma organization. On June 27, 2017, Merck, ...

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How to Leverage Customer Analytics in the Retail Industry

Retail & Distribution

As the retail industry turns increasingly digital, customers are now more well-informed and connected than ever before. To take on this challenge, and...

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How Big Box Retailers Can Create a World-Class Experience in Retail

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Not many businesses understand the adage that “good news travels fast and bad news travels faster.” In today’s digital and mobile era, any experience ...

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Overcoming Healthcare’s Challenges in Design Thinking

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In a recent posting we discussed “journey mapping” as a tool for improving customer experiences in the healthcare sector. This week, we share thoughts...

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3 Ways Financial Institutions Can Optimize Their Customer Experience

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Design thinking is making positive waves across industries and is enabling companies to rethink and rebuild the way they do business. The same is true...

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Family Helping Family in The Wake of Hurricanes Harvey and Irma

Travel & Hospitality

“I know what it’s like to be in that situation. I was once homeless,” said Genevieve Davis, having seen news reports of Hurricane Harvey’s devastation...

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